1. What Arbiter does
Arbiter provides technical assessments. You send a candidate a link, they complete a practical exercise in a cloud sandbox, and we return a score with a breakdown of how it was reached.
2. You decide who is hired
Arbiter produces a score and evidence. It does not make hiring decisions and is not designed to. Every result is presented to a named person on your team who records a decision. You are responsible for the decisions you make.
3. Your obligations as an employer
You are the data controller for candidate data you process through Arbiter. You confirm that you have a lawful basis for assessing each candidate, that you will inform candidates as required by law in their jurisdiction, and that you will not use Arbiter as the sole automated basis for a decision with legal or similarly significant effect.
Where local law requires additional steps before an automated employment decision tool may be used — including but not limited to a published bias audit and advance notice — you are responsible for completing them.
4. Acceptable use
You will not use Arbiter to assess anyone without their knowledge, to circumvent an accommodation a candidate is entitled to, or to reverse-engineer or redistribute our assessment content.
Our challenge library is our confidential material. Access is per workspace and is not transferable.
5. Availability
Assessments run on third-party cloud infrastructure. We aim for continuous availability and do not guarantee it. If a sandbox fails during an assessment we will tell you, and a failed grading run is reported as an infrastructure error rather than as a candidate's score.
6. Fees and termination
Fees are as agreed in your order. Either party may terminate on notice. If a licence expires, the workspace remains fully functional for a 14-day grace period, then becomes read-only; 60 days after expiry an unpaid or cancelled workspace is offboarded and candidate data is deleted as the Data Processing Agreement describes, with anonymised aggregate performance metadata as the only stated carve-out.
7. Liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid in the twelve months preceding the claim. Nothing limits liability that cannot lawfully be limited.